Refund Policy

At SpeakPro Academy, we are committed to providing high-quality professional coaching services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various coaching programs and services.

1. General Refund Principles

Our refund policy is designed to be fair to both our clients and our business while accounting for the personalized, time-intensive nature of professional coaching services. We evaluate all refund requests on a case-by-case basis with consideration for:

• The specific service or program purchased
• The amount of service already delivered
• The timing of the refund request
• The reason for dissatisfaction
• Our ability to resell the cancelled service time

2. Free Consultation Policy

We offer a complimentary 30-minute initial consultation to all prospective clients before committing to paid services. This consultation allows you to:

• Meet your potential coach and assess compatibility
• Discuss your goals and challenges in detail
• Learn about our coaching approach and methodologies
• Ask questions about specific programs or services
• Determine if our services are the right fit for your needs

We strongly encourage all clients to take advantage of this free consultation before purchasing services to ensure alignment of expectations and minimize the need for refunds.

3. Refund Eligibility by Service Type

3.1 Multi-Session Coaching Programs

Timing of Request	Refund Amount	Conditions
Before first session	100% refund minus $50 administrative fee	Request must be made at least 48 hours before scheduled first session
After 1st session, before 2nd session	Full refund minus cost of completed session(s)	Client must provide specific reasons for dissatisfaction
After 2 or more sessions completed	Prorated refund minus 20% program fee	Available only in cases of coach performance issues or extenuating circumstances
After 50% of program completed	No refund available	Program is considered substantially delivered

3.2 Individual Coaching Sessions

For single or pay-per-session coaching:

• Before session: Full refund if cancelled at least 24 hours in advance
• Less than 24 hours notice: 50% refund
• No-show: No refund
• After session completion: No refund unless there was a significant service failure

3.3 Corporate Training Programs

Corporate group training programs have customized refund terms outlined in individual contracts. Generally:

• Cancellation 30+ days before delivery: 90% refund
• Cancellation 15-30 days before delivery: 50% refund
• Cancellation less than 15 days before delivery: No refund
• Customized materials already prepared are non-refundable

3.4 Digital Products and Recorded Content

Due to the nature of digital content:

• Downloadable materials, recorded sessions, and digital courses are non-refundable once access has been granted
• Refunds may be considered if technical issues prevent access and cannot be resolved within 48 hours
• No refunds for change of mind after accessing content

4. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Change of mind: After attending sessions, if you simply decide the service is not for you
• Lack of effort: If you did not complete assignments, practice exercises, or actively participate in coaching
• Unrealistic expectations: If expected outcomes were never promised or guaranteed by us
• External factors: Job search outcomes, interview results, or other factors beyond our control
• Personal circumstances: Changes in your schedule, priorities, or personal situation (though we may offer credit or rescheduling)
• Completed programs: Any program where 50% or more of sessions have been completed
• Violation of terms: If you violated our Terms & Conditions

5. Service Credits and Transfers

In situations where full refunds are not available, we may offer alternative solutions:

5.1 Service Credits

We may provide credits toward future services instead of cash refunds in cases of:

• Scheduling conflicts or personal emergencies
• Partial dissatisfaction with services
• Technical issues that disrupted sessions

Credits are valid for 12 months from issue date and are non-transferable.

5.2 Session Rescheduling

For prepaid programs, we offer flexible rescheduling options:

• Unused sessions can be rescheduled within the program validity period
• Program extensions may be granted for documented emergencies (illness, family matters, etc.)
• Extended absences may result in program restart with adjusted curriculum

5.3 Coach Changes

If you are dissatisfied with your assigned coach, we will reassign you to a different coach at no additional charge before considering refunds.

6. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Us

Email us or call to discuss your concerns. Many issues can be resolved without requiring a refund. Provide:

• Your full name and contact information
• Service or program purchased and purchase date
• Detailed explanation of your reason for requesting a refund
• Number of sessions completed (if applicable)
• Any supporting documentation

Step 2: Informal Resolution

We will review your situation and may offer:

• Resolution of the issue without refund
• Service credits or alternative solutions
• Coach reassignment
• Program modifications

Step 3: Formal Refund Request

If informal resolution is unsuccessful, submit a formal written refund request including:

• Original payment receipt or invoice number
• Detailed explanation of dissatisfaction
• Documentation of any attempts to resolve issues
• Preferred refund method

Step 4: Review and Decision

We will review your request within 5-7 business days and notify you of our decision via email. If approved, refunds will be processed within 10-15 business days.

7. Refund Processing

7.1 Processing Time

Once a refund is approved:

• Refunds are processed within 10-15 business days
• Refunds are issued to the original payment method used for purchase
• Credit card refunds may take an additional 5-10 business days to appear depending on your card issuer
• You will receive email confirmation when the refund has been processed

7.2 Partial Refunds

When partial refunds are issued, the calculation will be:

• Total program cost minus the value of completed sessions
• Minus any applicable administrative or cancellation fees
• Prorated based on the individual session value within the program

7.3 Administrative Fees

Certain refunds may be subject to administrative fees to cover processing costs:

• $50 administrative fee for program cancellations before commencement
• 20% of remaining balance for cancellations after program start
• Credit card processing fees are non-refundable

8. Special Circumstances

8.1 Medical or Family Emergencies

We understand that unexpected life events occur. In cases of documented medical emergencies, serious illness, or family emergencies, we will work with you to:

• Pause your program with extended completion deadlines
• Reschedule sessions without penalty
• Consider refunds on a case-by-case basis with appropriate documentation

8.2 Service Quality Issues

If you experience legitimate service quality problems such as:

• Coach repeatedly cancelling or rescheduling sessions
• Unprofessional conduct by staff or coaches
• Significant deviation from promised program content
• Technical issues preventing service delivery

We will investigate promptly and provide appropriate remedies, including refunds if warranted.

8.3 Force Majeure

In cases of events beyond our control (natural disasters, pandemics, government restrictions), we reserve the right to:

• Transition in-person services to virtual delivery
• Reschedule services to a later date
• Offer service credits in lieu of refunds

9. Dispute Resolution

If you disagree with a refund decision:

• Request a formal review by senior management
• Provide any additional documentation or information
• We will conduct a thorough secondary review within 10 business days
• Final decisions on refund disputes will be communicated in writing

For disputes that cannot be resolved through our internal process, please refer to the Dispute Resolution section of our Terms & Conditions.

10. Client Responsibilities

To facilitate smooth refund processing, clients are responsible for:

• Providing accurate payment and contact information
• Communicating concerns promptly rather than waiting until program completion
• Maintaining records of communications and service delivery
• Being available for follow-up questions during the refund review process
• Checking email regularly for refund status updates

11. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. The refund policy in effect at the time of your purchase will govern your transaction.

Material changes to the refund policy will be communicated to active clients via email.

12. Contact Information for Refund Requests

Registration Number: 29638714